Refund policy

  • Return and Refund Policy

Cosyuree is committed to offering our Radiant Ones' the best possible prices therefore, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Cosyuree reserves the right to refuse any returns at any time. 

Prior to completing your order, please ensure that the products selected, order quantity, payment method, and shipping address are all correct as once the product is shipped we cannot make changes.

  • Damaged, Replacement, Wrong Items, Lost or Stolen Claims

Unfortunately Cosyuree cannot control the way that carriers handle packages. As a result damages may occur. We cannot be responsible for packages once in the possession of the carriers. If your package is stolen/lost or damaged by the carrier, we cannot replace the items. All lost packages are the responsibility of the carrier. Please contact the nearest carrier to resolve any shipment issues. If you are able to provide a carrier claim number and detailed information we may be able to further assist in this matter. Otherwise, we only have the capacity to track your package. Please see the below how to proceed if your order is damaged:

Damages consist of but are not limited to and are at the sole discretion of Cosyuree : the product tub, tube, or bottle is damaged to the point of product leaking or has rendered the product unusable.

If your products are damaged please email us within 14 days of your package being delivered at info@cosyuree.com  including the following information:

* Include your Order # as subject line on email*

  • Name
  • Order #
  • Date you received your order
  • Photos for proof of damage

  • Cancellation Policy

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.

  • Coupon Policy

Cosyuree occasionally issue coupon codes using the following methods:

    • Directly through email to registered newsletter subscribers.
    • Coupon Codes popups on our website.
    • Social Media Influencer authorized by Cosyuree to promote our products on Social Media Platforms such as Facebook, Instagram, etc.  
    • Coupon codes received outside of the above methods may not be used on our website and may not be valid. Please contact our office for information on how a coupon can be used.