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We ship in the United States and Canada. We provide Buy with Prime and we also offer UPS shipping options, including P.O. boxes and military APO, FPO and DPO destinations. Standard Shipping takes 1-10 business days however, it does depend on the distance (zip code to zip code). Click here to see UPS Shipping time frames. Please allow one to two BUSINESS days (weekends and holidays not included) to process the order before it is shipped. During holiday periods, please allow additional processing and delivery time. If you would like your order rushed, express shipping options are provided at the check out. For additional contact customer service at info@cosyuree.com Mondays through Friday between the hours of 9:00am and 5:00pm EST.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for items we sell are weight-based as well as distance based (zip code to zip code). The weight of any such item can be found on its detail page. To reflect the policies of the shipping company we use, all weights will be rounded up to the next quarter pound.
You can check the status of your order by logging into your account here https://www.cosyuree.com/account/login. If you don’t have a login please visit our Order Status page and enter the email address associated with your order along with your Order number. Tracking information is normally updated 1-2 business days after your order is placed and can also be viewed on the Order Status page. Orders placed on a public holiday or over a weekend will normally not be updated or shipped until the following business day.
*FOR CANADA ORDERS*
All international orders to Canada are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value and you will be charged upon receiving your order.
Our offices are normally closed for all major public holidays such as New Years Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas. Any orders made on a major public holiday will not be shipped until the next business day.
In cases where our offices are closed for an extended period of time due to holidays, inclement weather, etc., all orders made during the closure will be processed and shipped on the next business day once our offices reopen.
Once a package leaves our warehouse and has been accepted by the shipping carrier, that carrier has now assumed responsibility for the package. To verify if this is the case with a package, check the tracking number that is emailed to you or that may be found on your Account Profile page when you log in. If there is a status update on the tracking number that means the package is now in the possession of the carrier.
If there is an issue such as late delivery or the package is marked as delivered but you did not actually receive the package we suggest you take the following steps:
Once we have that claim number in some cases we may be able to resend the missing items to you. This will be on a case by case basis and is subject to the discretion of the company.
Occasionally, we will have a package returned to us because it was undeliverable. This can occur for the following reasons:
Cosyuree is not responsible for packages that are returned as undeliverable. We will issue a refund for the items ordered but there will be no refund issued for the shipping cost incurred when the order was originally shipped. If a customer requests for the package to be sent to another address, new shipping fees will be added to the order and will have to be paid before the item is shipped.